by Katie Day | Feb 17, 2026 | Blog |
Despite major investments in core systems, claims automation, and digital customer portals, many insurance organizations still rely on manual mail processing as a primary intake channel. Claims forms, legal notices, premium payments, medical records, policy changes,...
by Katie Day | Feb 13, 2026 | Blog |
Most organizations believe their mail problem is simple. Mail arrives.Someone opens it.Someone scans it.Someone sends it to the right team. On paper, it looks fast. In reality, time is lost at every handoff between “mail” and “workflow.” And for Operations leaders and...
by Katie Day | Feb 9, 2026 | Blog |
Insurance and healthcare organizations invest heavily in digital systems. Claims platforms.EHRs.Revenue cycle management tools.Automation and analytics. And yet, cycle time remains stubbornly slow. For claims and revenue cycle leaders, the problem often isn’t...
by Katie Day | Feb 2, 2026 | Blog |
For years, organizations have equated “going digital” with scanning paper into PDFs. Mail arrives. Documents are opened. Pages are scanned. Files are stored. On the surface, that feels like progress. But for Operations, IT, and Finance leaders tasked with improving...
by Katie Day | Jan 27, 2026 | Blog |
Hybrid work was supposed to be a productivity upgrade.And in many ways, it was. But there’s one operational layer most organizations never redesigned for hybrid environments: incoming physical mail. For Operations, HR, and Compliance teams, this oversight has quietly...
by Katie Day | Jan 20, 2026 | Blog |
For decades, organizations have poured time, money, and executive focus into digitizing operations. Finance moved to cloud ERPs.HR adopted digital onboarding.Customer service shifted to ticketing platforms and CRMs.Legal, compliance, and records embraced document...
